CASE STUDIES
They Reached 100% Quality, then a Dream Exit
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A B2B e-commerce company doubled every year in revenues and team.
We facilitated tens of thousands of customer payments every day. Occasionally, the payment processing team made mistakes. While the errors were rare, each one caused clients (including Fortune 500 companies) to miss thousands of transactions, resulting in losing hundreds of thousands of payments and sometimes losing their customers.
Disgruntled clients would call the founders day and night to complain, distracting their focus from growing the business to spending hours placating clients. The founders also worried that this poor execution would derail their exit plans.
Trust Your Team to Help You Reach Your Goals
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The founders of a B2B SaaS data analytics company were determined to grow their business with one goal: a strong exit, likely through acquisition. They were equally committed to building a culture that respected and encouraged contributions from all employees.
While growing steadily for seven years, they were seeking Series B funding to expand product features and enable entry into new markets. At the same time, they desired to reach profitability to improve their chances for a strong exit later.
Founder Frustration to a Competitive Advantage
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The founder of a B2B services firm saw the company grow steadily but was frustrated by constant client calls as distressed customers reached out at all hours to complain.
Some weeks, he spent over 10 hours talking with upset clients, disrupting his plans, impeding company growth, and even interrupting time with his young children.
While customers expressed frustration over errors, non-technical issues—such as poor communication and missed deadlines—truly upset them.
Unlocking Growth: Team Accountability & Collaboration
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The founder of an international company oversaw impressive growth, with annual revenue soaring from $5M to $30M in just three years. While the company was almost 20 years old, he recognized a looming threat as customers faced pressure to adopt cheaper solutions.
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It felt impossible to make the necessary changes to the business strategy. First, the founder was constantly pulled into day-to-day decisions. Weekly leadership team meetings focused on tactical needs—such as upcoming pitches. Strategic planning was only done annually and relied more on assumptions than metrics.
This download offers insights and techniques for founders
Scale Successfully
An international service company was flooded with tactical decisions following rapid growth and wanted help to look strategically and collaboratively at long-term growth.
BUILD SCALE GROW first understood their needs and culture and then facilitated projects on automation, revenue operations, and management development to scale effectively.
Launch Quickly
A US-based risk assessment and security firm just landed over $1M initial seed investment and needed to rapidly build operations and financial systems.
BUILD SCALE GROW helped the team implement financial infrastructure for the partners and the board. Now the founders can focus on growth knowing the company is ready.
Fundraise Capably
A nationally distributed education technology company needed help with fundraising, presentation, and financial modeling prior to a pre-seed round.
BUILD SCALE GROW worked with the founders to understand and explain talking points. The founders gained a stronger business and financial plan for pitch meetings.
Grow Thoughtfully
A law firm serving DC and NY wanted to scale their practice through business development and marketing while mindful of service quality and depth.
BUILD SCALE GROW recommended resources (software, vendors, and processes) to prioritize tasks and expand capacity. Revenues increased by 20% from prior year.
Install Best Practices
For over 20 years, a company served health care providers and institutions. In the last few years, revenues plateaued, and they sought to cure their stagnation.
BUILD SCALE GROW built strong new practices around sales, recruiting, and employee performance to increase business development, measure progress, and optimize results.
Implement Efficiently
A well-established consulting firm is creating a two-sided marketplace to connect government, corporations, and small businesses to fulfill DEI contracts.
BUILD SCALE GROW learned and applied their vision, values, and goals to update the financial model, contact and engage investors, and support a large-scale diversity technology summit.
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